Please be advised, for everyone’s safety, we do not accept returns currently. We work with the best couriers in our country that handle our water distribution professionally. Please, feel free to contact us if you notice that your product was damaged in any way from our third-party courier. Kindly contact us at +1 (800)-579-0384 or email us at web@livingwater.us along with a photo and a receipt within 30 days and we will replace it for you.